You should receive an email immediately after your order is placed at the email address you used during checkout. If you did not receive one, and it is not in your spam folder, it is possible that your order was not fully placed or that your email was entered incorrectly. Please send us a message onhttps://m.me/179682963665457 or email us at help@thesocialcrushshops.com and we will get it straightened out.
Shipping and Delivery
Orders typically ship within 1-3 business days. Shipping times vary based on the individual store and final package destination.
To view estimated shipping times for your orders, please visit your Order History and choose "Where's My Package?" for more information. You can track your package's delivery progress at any time from this area.
If you want to check the delivery status of your order, you can find the most updated tracking information by visiting Order History.
Click on "Where's My Package?" to view your order’s estimated date of arrival and tracking history. Please note, depending on how the store ships your order, there may not be tracking information available.
We offer FREE shipping on orders over $75. Shipping on orders under $75 is only $5.
If you have not received your package in a timely manner, it may have been lost in transit. Please reach out to the carrier that was tasked with delivering your package. The carrier name and contact information can be found on the package’s tracking page.
In order to offer as many quality products as possible, your order items may ship from a number of warehouses across the country. Inventory levels, warehouse locations, and your order’s final destination all play a part and where your item or items ship from.
While we are unable to guarantee an address change. However, the sooner you let us know that an address change is necessary the better the chances of us being able to make the change are. We will do our best to make the change.
We process orders as quickly as possible so cancellations are very time sensitive. Cancellation requests must be given within 1 hour of an order being placed in order to guarantee cancellation. If you need to cancel your order please reach out to us immediately at help@thesocialcrushshops.com
On average we typically fulfil most orders in 1-3 business days. Once fulfilled an order may take up to 14 days to be delivered. There are still lingering effects of Covid-19 on all major US mail carriers.
Returns & Replacements
Let us know as soon as possible through either email or live chat. If sending an email, please provide your name, order number, a list of the incorrect or damaged item(s), and a photo of the item(s) and we’ll send out replacements ASAP!
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